How to complain about Fraud in online shopping: Consumer Protection Act 1986 which legally provides us with all types of fraud in shopping. But these rights belong to the consumer. According to the Consumer Protection Act 1986, this right is given only to the consumer. So the first thing we do not understand here is who the consumer is. The consumer is the person.
One who buys any product for himself or another and pays for that product, or promises a due date to pay. Or he makes his payment in installments or the person makes his full payment in one go. Such a person is legally a consumer and this person can recover compensation for any kind of fraud committed in online shopping.
Complain about fraud in online shopping like this.
Friends, now I will tell you how to register online. So for this, first you have to go to your phone’s play store, you have to download an app from the play store. To download the app, search by typing NCH or National Consumer Helpline in the search bar of the play store. You can also install this app in your phone by clicking here. This app by National Consumer Helpline is created by the Indian Government’s Consumer Affairs Department.
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After you install, when you open this app, first of all you have to sign up on this app. You have to sign up by entering your name email mobile number password here. After signing up, now an account will be created on this app, now you have to login by entering your email and password.
After login, now you have to enter your Complaint. When you open this app to enter the Complaint, you will see a + button here, you have to click on this button. After clicking, you will get two options here, first to compile, second to ask Queries, if you have any question or you want to inquire or if you want to know the rights of your consumer then you can also ask that here.
Select the state you belong to the most. Now you have to select your city. Now you have to select which department your complaint is related to. Online shopping comes in the e-commerce department. If you want to implant fraud in online shopping, then you have to select e-commerce department. When you select e-commerce, you are asked the category.
In the category, you have to select Online Shopping. Now you are asked from which company you have shopped. Select any company you shopped with. Now write the name of that product, write its order number and write the transaction ID. You will get all this from where you did online shopping.
Fill all the details of online shopping recordings here, if you have a photo of the product you have purchased, then upload it here too. After filling all the details, click on the register. On clicking the register, your complaint will reach the Consumer Department. From the Consumer Department, your Complaint will also reach the company from where you did online shopping.
The consumer department gives a period of time to that company to resolve the matter on its own. Otherwise we will take action. In most cases this is what happens when the company contacts you and any loss you may have suffered. The company agrees to make up for that loss. If you have been exposed to some kind of fraud, then the company is ready to refund your money.
If it does not do so, the government takes action on that company. But in most cases the company refunds the customer’s money. If your case is taking more time and the processing of your complex is going on very slowly, then you can take a copy of the registration that you have registered online and take it to the consumer office and submit it. This makes the hearing of your case quick.